Front End Lead
Company Name:
Sears Holdings
Provides World Class Member Service by surprising and delighting our members everyday. Supervises fast and efficient cash register and service desk operations. Observes customer traffic and calls for additional service as needed. Trains and coaches all checkout service and service desk associates.
Ensures customer care and selling are #1 priority
Promotes the use of our credit card, Smart Plans, and add-on sales
Possesses knowledge of store, services, and locations of merchandise
Possesses knowledge of financial goals regarding sales, margin and shrink and takes steps to improve the front end in these areas
Engages in friendly conversation with customers to build customer relationships, greets all customers, handles customers inquires and concerns, observes traffic to call for back up if needed
Participates in the interview process for potential Checkout Service Associates and Service Desk Associates
Trains and supervises Checkout Service and Service Desk Associates and ensures that they are completing all required tasks on a continual basis and communicates register errors to the proper management
Facilitates dialogue between front-line associates and the store leadership team
Recognizes coaching opportunities to praise or correct performance of associates and ensures that you and your associate are improving every day
Works closely with the HR Lead to ensure completion of compliance training of all department associates
Demonstrates a strong skill set in suggestive selling techniques
Demonstrates expertise in and performs all service desk and checkout roles and responsibilities
Familiar with Operations Workbench and utilizes it to help maximize sales and reduce shrink
Ensures that Money Order, Western Union, and Fishing and Hunting reports are run at the end of the day and turned into the cash office
Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook
Trains and runs lottery machines (select stores)
Follows corporate guidelines relating to Merchandise Claims & Controls (MCC), Known-Loss merchandise, and Open/Empty Packages
Conducts continuous tours of the checkouts, layaway and the service desk to prepare each register and podium for daily activity, ensuring that all required supplies are always available
Works closely with the Assistant Store Managers and Service Desk Associates to ensure that the Ad verification form is filled out weekly and rain check and suitable substitutes are noted
Maintains accurate unit integrity by monitoring merchandise replenishment and ordering
Calls technical support (ARMS) for register problems
Performs other duties as assigned
Strong reading, writing, oral, and arithmetic skills
Ability to possess a positive, friendly demeanor
Able to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs
Repetitive bending, lifting, stretching and reaching skills
Ability to be cross-trained
Ability to understand and follow written and oral instructions
Must be 18 years of age or older
EEO Employer
Requisition ID: 352424BR
Job Function: Team Lead
Employment Category: Regular, Part-time
State: Kentucky (KY)
State or Province/City: MADISONVILLE
Location: EAST CENTER ST MADISONVILLE, KY 42431, US
Post Code: 42431
Post Date: 07/02/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 09121: MADISONVILLE, KYEstimated Salary: $20 to $28 per hour based on qualifications.
Sears Holdings
Provides World Class Member Service by surprising and delighting our members everyday. Supervises fast and efficient cash register and service desk operations. Observes customer traffic and calls for additional service as needed. Trains and coaches all checkout service and service desk associates.
Ensures customer care and selling are #1 priority
Promotes the use of our credit card, Smart Plans, and add-on sales
Possesses knowledge of store, services, and locations of merchandise
Possesses knowledge of financial goals regarding sales, margin and shrink and takes steps to improve the front end in these areas
Engages in friendly conversation with customers to build customer relationships, greets all customers, handles customers inquires and concerns, observes traffic to call for back up if needed
Participates in the interview process for potential Checkout Service Associates and Service Desk Associates
Trains and supervises Checkout Service and Service Desk Associates and ensures that they are completing all required tasks on a continual basis and communicates register errors to the proper management
Facilitates dialogue between front-line associates and the store leadership team
Recognizes coaching opportunities to praise or correct performance of associates and ensures that you and your associate are improving every day
Works closely with the HR Lead to ensure completion of compliance training of all department associates
Demonstrates a strong skill set in suggestive selling techniques
Demonstrates expertise in and performs all service desk and checkout roles and responsibilities
Familiar with Operations Workbench and utilizes it to help maximize sales and reduce shrink
Ensures that Money Order, Western Union, and Fishing and Hunting reports are run at the end of the day and turned into the cash office
Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook
Trains and runs lottery machines (select stores)
Follows corporate guidelines relating to Merchandise Claims & Controls (MCC), Known-Loss merchandise, and Open/Empty Packages
Conducts continuous tours of the checkouts, layaway and the service desk to prepare each register and podium for daily activity, ensuring that all required supplies are always available
Works closely with the Assistant Store Managers and Service Desk Associates to ensure that the Ad verification form is filled out weekly and rain check and suitable substitutes are noted
Maintains accurate unit integrity by monitoring merchandise replenishment and ordering
Calls technical support (ARMS) for register problems
Performs other duties as assigned
Strong reading, writing, oral, and arithmetic skills
Ability to possess a positive, friendly demeanor
Able to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs
Repetitive bending, lifting, stretching and reaching skills
Ability to be cross-trained
Ability to understand and follow written and oral instructions
Must be 18 years of age or older
EEO Employer
Requisition ID: 352424BR
Job Function: Team Lead
Employment Category: Regular, Part-time
State: Kentucky (KY)
State or Province/City: MADISONVILLE
Location: EAST CENTER ST MADISONVILLE, KY 42431, US
Post Code: 42431
Post Date: 07/02/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 09121: MADISONVILLE, KYEstimated Salary: $20 to $28 per hour based on qualifications.
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